Shipping policy

Al’s Laboratory offers free shipping on all orders over $20

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Currently New Zealand is experiencing some erratic delays in postage. Your package will be monitored from our end and a tracking number will be sent to the email address you provide at the time of purchase.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at hello@alslaboratory.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@alslaboratory.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at hello@alslaboratory.com